Last Updated: 18 May 2026
1.1 This policy applies only to delivery orders placed through our website or app and supported delivery channels.
1.2 Our service is available to customers within our current delivery coverage area.
1.3 Orders must be placed by registered users or verified customers where required.
2.1 Accepted Methods: Payment is strictly cashless via POS terminals (OPay, Moniepoint, and similar providers) or confirmed bank transfer.
2.2 Full Order Payment: Customers must pay the full invoice amount upon handover of the delivery.
2.3 Payment Completion: Our delivery personnel will not release an order until payment has been successfully completed.
2.4 Receipt: Customers will receive a proof-of-payment receipt or digital confirmation after payment.
3.1 Confirmation: You may receive a phone call from JokoMart customer service before your order is confirmed. Orders are confirmed upon dispatch, at which point the total amount is locked in.
3.2 Changes: Any amendment to an order after dispatch must be approved by our support team and may affect the delivery timeline or invoice amount.
3.3 Finality: Once an order is in transit, the original invoice is considered final unless an approved amendment has been made.
For the safety of all parties, our delivery personnel do not carry or accept physical cash. Any attempt to pay with cash will require an alternative cashless arrangement or the order will be returned.
4.2 Protection: This policy protects both customers and delivery personnel from theft, loss, and fraud.
5.1 Service Areas: Customers can click the Location icon at the bottom left of our website to check whether their area falls within our current delivery radius.
5.2 Delivery Radius: Delivery is available only within our current supported delivery zone, which may change over time.
5.3 Outside Coverage Area: If your location falls outside our current delivery zone, please contact our support team before placing an order. We will advise whether an arrangement can be made. Please note that deliveries outside our standard zone may be fulfilled through a third-party provider, may attract a higher delivery fee, and may require full payment upfront. We will always be transparent about any additional costs before your order is confirmed.
6.1 GPS Pin: To facilitate the fastest possible delivery, customers are encouraged to share their GPS location pin at the time of order placement and/or directly with our support team or delivery rider.
6.2 Accuracy: Providing accurate delivery details and a valid GPS pin significantly reduces the risk of failed delivery attempts.
7.1 Delivery Attempt: Riders will deliver to the confirmed address or GPS pin provided.
7.2 Customer Cooperation: Customers should be available to meet the rider at the designated delivery point.
7.3 Rider Contact: If the rider is unable to locate the address, they may contact the customer for clarification.
7.4 Delays: Estimated delivery times are provided at order confirmation. Delays may occur due to traffic, weather conditions, or high demand.
8.1 Cancellation: Customers may request a cancellation before an order has been confirmed.
8.2 In-Transit Orders: Orders already in transit may not be cancelled unless approved by our support team.
8.3 Refunds: All refund requests are reviewed promptly. Once your complaint has been verified, refunds are processed within 24 to 48 hours and issued to your original payment method. You will receive a confirmation email with your transaction reference upon completion.
8.4 Disputes: Bank transfer disputes require payment verification and may take additional time to resolve.
9.1 Support: For payment or delivery issues, customers should contact our support team with their order number, delivery address, and location pin.
9.2 Follow-Up: Our support team can confirm payment status, delivery windows, and next steps.
9.3 Policy Updates: We may update delivery areas, accepted payment methods, or service terms at any time. While we endeavour to notify customers of significant changes, prior notification is not always guaranteed.
9.4 Acceptance: Continued use of our service following any changes constitutes acceptance of the updated terms.